Maintenance & repairs
The boiler breaks. A window won't close. The landlord promises a fix that never happens. Log every visit, every fault and every photo so you have a dated trail.
🇬🇧 Built for UK renters · AI-Powered Dispute LettersYour landlord has a file on you.
See an example report →
Your landlord has a file on you.
Now you have one on them.
MyTenancyFile captures timestamped, tamper-evident photo evidence of your rental at move-in and move-out — then our AI writes your deposit dispute letter for you. Start free. No card needed.
£1,200
Average UK tenancy deposit
4.6m
UK deposits protected by law
Free
Your first report
Built to give renters the same documented record their landlord already has.
Others charge £9.99 per report. Your first report is free. Your second costs £3.99.
See exactly what you’ll capture — every room, timestamped.
How it works
- Set up your tenancy — enter your address and the rooms you want to document. Takes under a minute.
- Walk through and capture — photograph each room with the in-app camera. Every shot is timestamped to the second and locked to that tenancy.
- Generate your PDF report — download a clean, branded condition report you can email to your landlord, letting agent, or deposit scheme.
- Repeat on move-out — capture the same rooms again so you have before-and-after evidence ready if a dispute arises.
Let AI write your dispute letter
The UK deposit app that drafts your dispute letter for you.
If your landlord proposes unfair deductions, you don't have to face a blank page. MyTenancyFile Pro reads your timestamped report and drafts a formal dispute letter addressed to your deposit scheme's adjudicator — referencing your evidence by report ID and date, rebutting each deduction, and citing the relevant rules. Professional, factual, and ready to send in seconds.
- ✓Addressed to TDS, DPS or mydeposits
- ✓References your photo evidence automatically
- ✓Editable and downloadable as a PDF
Available on Pro. AI-generated guidance — not legal advice.
PRO FEATURE
Dispute Letter — Draft
References Report #MTF-2241 · 14 Jun 2026
Don't wait until move-out — log issues as they happen
Interim Reports keep your file alive throughout your tenancy.
Most tenants only think about evidence when the deposit is already at risk. MyTenancyFile Pro lets you record maintenance visits, accidental damage, disrepair, pest issues and anything else worth noting — as it happens. Each entry is timestamped, categorised and backed by photos, so your tenancy file is never just a one-day snapshot.
Damage & disrepair
A leak appears, mould spreads, or a fixture fails. Capture it immediately with a timestamp so it can't be blamed on you later.
Pest issues
Infestations are a landlord's responsibility in most tenancies. Document sightings, damage and treatment requests with dated evidence.
Neighbour & communication records
Noise complaints, boundary issues or written exchanges with your landlord — keep a chronological, photo-backed record of anything that could matter.
Available on Pro. Start free and upgrade whenever you need it.
Why deposit evidence matters
UK tenants pay roughly £4.5 billion in deposits every year, held across the three government-backed schemes (TDS, MyDeposits and DPS). When a landlord proposes deductions at move-out, the deposit scheme's adjudicator decides based on the evidence each side submits — not on what either party remembers.
Without dated photo evidence taken on move-in day, it becomes your word against the landlord's. A timestamped MyTenancyFile report gives you independent, objective proof of the property's condition at the start of the tenancy, so you can challenge unfair cleaning, damage or wear-and-tear claims with confidence.
UK deposit dispute statistics
- Over 4.6 million deposits are currently protected under UK government-backed schemes.
- Cleaning is the most common cause of deposit disputes — cited in 54% of cases — followed by damage (49%) and redecoration (31%).
- Deposit scheme adjudicators decide disputes on the evidence each side submits — dated check-in and check-out photos are exactly the kind of evidence TDS recommends to support a claim.
- Disputes typically take 4–8 weeks to resolve through the scheme adjudicator — having evidence already on file saves time and stress.
Source: TDS Statistical Briefing 2025, The Dispute Service.
Common unfair deductions — and how evidence beats them
Cleaning is the most common cause of UK deposit disputes — cited in 54% of cases — followed by damage (49%) and redecoration (31%). Here's what landlords often try to charge for, and how a timestamped report protects you.
Source: TDS Statistical Briefing 2025, The Dispute Service.
Cleaning charges
The #1 dispute cause. Landlords often deduct for cleaning even when the property was returned in good condition.
✓ Move-in and move-out photos show the true condition both ways.
Wear and tear billed as damage
Normal ageing of carpets, paint and fittings is the landlord's responsibility — not yours. It's frequently miscategorised as damage.
✓ Dated photos prove the starting condition and reasonable use over time.
Pre-existing damage
Being charged for marks, stains or breakages that were already there when you moved in.
✓ Annotated move-in photos document issues before you ever unpacked.
Vague or unbreakdown costs
A lump-sum deduction with no itemised breakdown or evidence from the landlord.
✓ Your independent report forces the dispute onto the facts, not estimates.
Pricing
Free
£0 forever
- Your first PDF condition report
- Timestamped photos
- Cloud backup of your tenancy
Single Report
£3.99 one-off
No subscription
- One full branded PDF report
- Timestamped photos
- Keep it forever
Pro Monthly
£4.99 per month
- Unlimited inspections
- Up to 30 branded PDF reports / month
- AI dispute letter generator
- Cloud backup & data export
- Cancel anytime
Best value — Save 33%
Pro Annual
£39.99 per year
Just £3.33/month, billed annually
- Everything in Pro Monthly
- Up to 360 PDF reports / year
- AI dispute letter generator
- Save 33% vs monthly
Frequently asked questions
How do I protect my deposit with photo evidence?
Walk through your rental on move-in day and capture every room with MyTenancyFile. Each photo is timestamped and stored against your tenancy, giving you a tamper-evident record you can share with your landlord, letting agent, or the deposit scheme if a dispute arises.
Is MyTenancyFile free?
Yes — your first inspection and PDF report is free. After that, Pro is £4.99/month (or £39.99/year) for unlimited inspections and up to 30 branded PDF reports per month. You can also buy a single one-off PDF report for £3.99.
What happens if my landlord disputes my deposit?
UK tenancy deposits are held by a government-backed scheme (TDS, MyDeposits, or DPS). If the landlord proposes deductions you disagree with, you can raise a dispute and submit evidence. A timestamped MyTenancyFile report shows the property's condition at move-in and move-out, giving the adjudicator clear, dated proof.
Will my photos be accepted as evidence?
Yes. Each photo is captured in-app with the date, time and a per-tenancy reference, then compiled into a branded PDF report. Deposit adjudicators routinely accept dated photographic evidence as part of dispute submissions.
Do I need this if my letting agent already did an inventory?
An agent inventory is written from the landlord's perspective. Your own MyTenancyFile record is independent evidence taken by you — it protects you whether or not an inventory was provided, and is particularly valuable if the agent's inventory is sparse or missing photos.
Get your tenancy on file in minutes
Start your free report today and have tamper-evident evidence of your rental's condition before the keys change hands.
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